Salesforce Certification Flashcards
7 cards from real Salesforce Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Salesforce Certification flashcards as text
Which report format allows grouping rows and columns to create a matrix view?
Answer: Matrix Report
A Matrix Report groups data by both rows and columns, ideal for comparing values across two dimensions.
What is the primary purpose of a Dashboard in Salesforce?
Answer: Visualize report data with charts and metrics
Dashboards display visual summaries of underlying reports using charts, gauges, and tables.
Which feature lets you display different page layouts to different users for the same object?
Answer: Record Types
Record Types let you offer different page layouts, picklist values, and business processes to different users.
What governs the maximum number of SOQL queries allowed in a single Apex transaction?
Answer: Governor Limits
Governor Limits enforce per-transaction caps, such as 100 synchronous SOQL queries, to protect the multitenant platform.
Which tool tracks marketing efforts and ties responses back to Opportunities?
Answer: Campaign
Campaigns track marketing initiatives and use Campaign Influence to attribute Opportunities back to them.
What does a custom Quick Action on a record typically do?
Answer: Let users perform a task like creating a related record quickly
Quick Actions provide shortcuts to create or update records and run logic directly from a record page or app.
Which standard object represents a customer service inquiry or problem?
Answer: Case
The Case object tracks customer service issues, questions, and complaints through to resolution.