Professional Standards and Ethics Flashcards
6 cards from real SAIWA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Professional Standards and Ethics flashcards as text
A security agent witnesses an off-duty colleague shoplifting. What ethical obligation do they have?
Answer: Report the matter to their employer and consider reporting to police
Ethical obligations extend beyond working hours, and criminal conduct by colleagues must be reported.
How should a security agent handle an instruction from their employer to act outside their legal authority?
Answer: Refuse the instruction and document it, reporting to supervisor or licensing authority
Agents must refuse unlawful instructions, document the request, and report through appropriate channels.
What is the ethical obligation of a security agent regarding surveillance equipment use?
Answer: Use it only for legitimate security purposes in accordance with law and company policy
Surveillance equipment must only be used for legitimate security purposes, complying with the Surveillance Devices Act 1998 (WA).
A patron makes a formal complaint about a security agent's conduct. What should the agent do?
Answer: Remain professional, acknowledge the complaint, and direct the patron to the complaints process
Agents should remain professional, acknowledge complaints, and direct complainants to the formal process.
Which action would constitute a breach of professional integrity for a security agent?
Answer: Falsifying an incident report to protect a colleague
Falsifying any official document is a serious breach of professional integrity and potentially a criminal offence.
What role does cultural awareness play in professional security practice in Western Australia?
Answer: It helps agents interact respectfully and effectively with people from diverse backgrounds
Cultural awareness enables respectful interaction with WA's diverse population and helps avoid misunderstandings.