Professional Conduct and Ethics Flashcards

A security agent discovers their company is under-staffing a venue, compromising patron safety. What should they do?

Answer: Document the concern and report to management; if unresolved, escalate to the licensing authority or WorkSafe

Safety concerns should be documented and raised through channels, escalating to regulators if unresolved.

What is the ethical position on forming a personal relationship with a regular patron at an assigned venue?

Answer: It creates a potential conflict of interest that should be disclosed and managed

Personal relationships with patrons create potential conflicts that must be disclosed.

A client requests a task outside the security agent's licensed scope. What should the agent do?

Answer: Politely decline, explain it is outside their licensed scope, and notify their employer

Agents must not perform tasks outside their licensed scope. Decline and report to employer.

How should a security agent respond if they witness a colleague using excessive force?

Answer: Intervene to stop the excessive force, ensure the patron's safety, and report the incident

Agents have a duty to intervene when witnessing excessive force, protect the injured party, and report.

What is the role of professional associations in maintaining security agent standards?

Answer: They set standards, provide training resources, advocate for the profession, and support ethical conduct

Professional associations promote standards, provide development opportunities, and advocate for the profession.

A security agent scheduled to work is feeling unwell and knows performance will be compromised. What is the professional course of action?

Answer: Notify their supervisor as early as possible so alternative arrangements can be made

Working while unwell compromises security. Notify the supervisor promptly for alternative arrangements.