SAIWA - Security Agents Institute of Western Australia Crowd Control Procedures Questions and Answers

Question 1

A crowd controller at a licensed venue in Perth identifies an individual in the queue who is clearly intoxicated, displaying slurred speech and unsteady balance.
What is the most appropriate and lawful first step for the crowd controller?

Accepted Answer

Calmly and politely inform the person that entry is being refused due to their level of intoxication, citing venue policy and relevant legislation.

Answer

Ignore the person and hope they are refused service by the bar staff inside.

Answer

Allow the person entry but inform the bar staff to refuse them service.

Answer

Immediately use physical force to remove the person from the queue.

Question 2

Under Western Australia's Liquor Control Act 1988, on which of the following grounds can a crowd controller, who has been authorised in writing by the licensee, lawfully remove a person from a licensed venue?

Accepted Answer

If the person is violent, quarrelsome, disorderly, or intoxicated.

Answer

Only if the person has committed a serious criminal offence.

Answer

For any reason the crowd controller deems appropriate at the time.

Answer

Only if specifically instructed to do so by a police officer present at the scene.

Question 3

Which of the following is a key principle of proactive crowd management, aimed at preventing incidents before they escalate?

Accepted Answer

Regularly scanning the crowd to identify potential conflicts, signs of excessive intoxication, or distress early.

Answer

Adopting an aggressive and intimidating posture to deter potential troublemakers.

Answer

Waiting for a physical altercation to begin before intervening to ensure justification.

Answer

Concentrating all security staff at the main entrance and ignoring other areas of the venue.

Question 4

A crowd controller has lawfully required a disorderly patron to leave a nightclub. Outside the venue, the patron attempts to re-enter and pushes the crowd controller. What level of force is the crowd controller legally permitted to use in this situation?

Accepted Answer

The minimum force reasonably necessary to prevent the patron from unlawfully re-entering.

Answer

No force is permitted as the patron is now outside the venue's boundary.

Answer

A level of force greater than the patron's to establish dominance.

Answer

Any force required to detain the person until police arrive.

Question 5

When managing a large and potentially agitated queue outside a venue, what is the primary purpose of clear and continuous communication from security staff?

Accepted Answer

To provide information, manage expectations, and reduce patron anxiety or frustration.

Answer

To assert authority and ensure patrons are intimidated into compliance.

Answer

To identify individuals who are not listening to instructions for later removal.

Answer

To create noise and distract the crowd from how long they have been waiting.

Question 6

During a large concert, a crowd controller observes a localized crowd surge, causing several people to fall and creating a significant risk of crushing. What should be their immediate priority?

Accepted Answer

Immediately report the incident to the central control room or supervisor, providing a clear location and description.

Answer

Attempt to single-handedly push the crowd back to create space.

Answer

Leave the area to avoid becoming involved in the dangerous situation.

Answer

Start yelling at the crowd to stop pushing without providing specific instructions.