Medical Office Procedures Flashcards
6 cards from real RMA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Medical Office Procedures flashcards as text
Which coding system is used to report diagnoses on insurance claims in the United States?
Answer: ICD-10-CM
ICD-10-CM (International Classification of Diseases, 10th Revision, Clinical Modification) is the mandatory diagnostic coding system used on all insurance claims for outpatient and inpatient services in the United States.
A medical office uses a 'day sheet' as part of its financial management. What is the primary purpose of a day sheet?
Answer: To track all financial transactions for the day including charges, payments, and adjustments
A day sheet (also called a daily log or journal) is a running record of all financial transactions in the practice for a given day — patient charges, payments received, adjustments, and running account balances.
Which of the following is an example of an internal emergency plan element required in a medical office?
Answer: Designated escape routes, assembly points, and staff roles in emergency situations
Internal emergency plans must include evacuation routes posted throughout the facility, designated safe assembly areas outside the building, and clear staff role assignments for emergencies such as fire, power failure, or workplace violence.
When a patient calls to cancel an appointment, what documentation should the medical assistant enter in the patient's record?
Answer: The date and time of the cancellation call, who called, and the reason given (if provided)
Documenting the date, time, caller identity, and reason for cancellation creates a complete record that demonstrates due diligence, supports risk management, and enables follow-up for patients who may need rescheduling for medical reasons.
A physician asks the medical assistant to mail a reminder letter to patients who are due for their annual mammogram. Under HIPAA, this communication is classified as:
Answer: A treatment reminder that is a routine healthcare operation not requiring special authorization
HIPAA explicitly permits covered entities to contact patients about treatment reminders and preventive care recommendations as routine healthcare operations without requiring additional patient authorization beyond the initial acknowledgment of the Notice of Privacy Practices.
Which of the following is true about the 'accounts receivable' in a medical practice?
Answer: It is the total amount of money owed to the practice for services already rendered
Accounts receivable (A/R) is the total outstanding balance owed to the practice for services that have been provided but not yet paid — including amounts owed by patients and insurance companies.