RCS Business Ethics and Legal Compliance Flashcards
6 cards from real RCS practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 RCS Business Ethics and Legal Compliance flashcards as text
Which document should a residential cleaning business use to outline the scope of work, pricing, and terms of service before beginning a new client relationship?
Answer: A written service agreement or contract
A written service agreement protects both parties by clearly defining expectations, pricing, liability, and cancellation terms before work begins.
When a cleaning technician accidentally breaks a client's item, proper ethical and professional procedure requires which of the following?
Answer: Report the damage immediately to the supervisor, document it in writing, and initiate the claims process
Immediate reporting, documentation, and initiating the insurance claims process are the ethical and professionally required steps when property damage occurs.
What is the primary purpose of a background check policy for residential cleaning employees?
Answer: To protect client safety and maintain trust by screening for criminal history relevant to home access
Background checks for cleaning staff help ensure clients' safety and security by identifying any prior criminal history that could pose a risk when employees have unsupervised access to homes.
Which of the following practices would be considered an ethical violation in the residential cleaning industry?
Answer: Recommending unnecessary additional services to inflate the client's bill
Recommending services that are not needed solely to increase revenue is dishonest and violates the ethical standards of the cleaning profession.
What is the legal classification difference between an independent contractor and an employee for a residential cleaning business?
Answer: Independent contractors control their own work methods and schedule, while employees are directed and controlled by the employer
The IRS uses behavioral, financial, and type-of-relationship tests to distinguish contractors from employees, with employer control being the central factor.
A residential cleaning company must comply with which OSHA standard related to informing employees about hazardous chemicals they use on the job?
Answer: Hazard Communication Standard (HazCom / Right-to-Know)
OSHA's Hazard Communication Standard requires employers to maintain Safety Data Sheets (SDS) and train employees on the hazards of chemicals they work with.