Managing Client and Work Flashcards

Which report in QBO is most useful for reviewing all open invoices across multiple clients from a single view?

Answer: Accounts Receivable Aging Summary

The Accounts Receivable Aging Summary groups unpaid invoices by age, giving a clear view of outstanding balances across clients.

A client calls asking about a payment they sent two weeks ago that hasn't been applied. What is the first action in QBO?

Answer: Check Undeposited Funds and unapplied payments

Unapplied payments often sit in Undeposited Funds or as open credits; checking there first identifies the root cause.

In QBO, what does enabling 'Projects' for a client allow you to track?

Answer: Income, expenses, and time by individual project

The Projects feature in QBO lets you group income, expenses, and time entries under a specific project for profitability tracking.

A ProAdvisor needs to add a sub-customer in QBO to track invoices for a specific division of a client's business. What setting enables this?

Answer: Bill parent customer

Sub-customers can be set to 'Bill parent customer' so invoices roll up to the main customer account while tracking by division.

Which QBO feature automatically sends payment reminders to clients with overdue invoices?

Answer: Automatic invoice reminders

QBO's automatic invoice reminders let you set rules to email clients when invoices are due or overdue without manual follow-up.

What is the effect of marking a QBO customer as 'inactive'?

Answer: The customer is hidden from lists but data is preserved

Making a customer inactive hides them from active lists while retaining all historical transaction data.

A ProAdvisor needs to apply one payment to multiple invoices for the same client in QBO. How is this done?

Answer: Use 'Receive Payment' and check all applicable invoices

The 'Receive Payment' screen lets you select multiple open invoices and apply a single payment across all of them.