Practice Test Geeks(PTCE) Pharmacy Technician Certification Exam Practice Test
← All PTCE Flashcard Decks

Patient Counseling Flashcards

7 cards from real PTCE practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Patient Counseling flashcards as text

  1. Under HIPAA, a pharmacy technician may share a patient's prescription information with:

    Answer: The patient's caregiver who presents written authorization from the patient

    HIPAA permits disclosure to authorized caregivers but prohibits sharing PHI without proper patient authorization or a recognized exception.

  2. A patient receives a prescription for an opioid and asks how to safely dispose of unused medication. The technician should:

    Answer: Direct the patient to an FDA-approved drug take-back location and mention that some can be flushed per FDA flush list

    Safe opioid disposal via DEA take-back events or authorized drop-boxes prevents diversion and environmental harm.

  3. Which auxiliary label is most important to include on a prescription for metronidazole (Flagyl)?

    Answer: Do not drink alcoholic beverages while taking this medication

    Metronidazole causes a disulfiram-like reaction with alcohol, making the alcohol-avoidance warning critical.

  4. A patient's new prescription requires prior authorization (PA). What should the pharmacy technician do?

    Answer: Inform the patient, contact the prescriber's office to initiate the PA process, and provide an estimated timeline

    Technicians coordinate PA requests between the prescriber and insurer and keep the patient informed of the process.

  5. A hearing-impaired patient arrives at the pharmacy. Which accommodation should a technician prioritize?

    Answer: Offer written communication, face the patient directly, and ensure the pharmacist is available for counseling in the patient's preferred format

    ADA requires pharmacies to provide effective communication; written materials, clear lip-reading access, and interpreter services meet this obligation.

  6. Which of the following medications requires an FDA-approved Risk Evaluation and Mitigation Strategy (REMS) program before dispensing?

    Answer: Isotretinoin (iPLEDGE)

    Isotretinoin requires iPLEDGE REMS enrollment of prescribers, pharmacies, and patients due to severe teratogenicity.

  7. A patient asks the technician why their antibiotic prescription says 'take until gone' even though they feel better after 3 days. The technician should:

    Answer: Reinforce that completing the full antibiotic course is important and refer the patient to the pharmacist for a full explanation

    Stopping antibiotics early can lead to treatment failure and antibiotic resistance; completing the full course is essential.