Dispatch Technologies and Systems Flashcards

What is the role of GIS (Geographic Information System) in modern dispatch operations?

Answer: Providing map-based visual data to support incident location and unit routing

GIS gives dispatchers visual mapping tools to pinpoint incident locations, display unit positions, and support routing decisions.

What does 'interoperability' mean in the context of public safety communications?

Answer: The ability of different agencies' radio systems to communicate with each other

Interoperability refers to the ability of public safety agencies using different radio systems to communicate seamlessly during incidents.

Which radio system standard is widely used for digital public safety communications in North America?

Answer: P25 (Project 25)

Project 25 (P25/APCO-25) is the North American standard for digital radio communications used by public safety agencies.

What is a 'trunked radio system'?

Answer: A system that dynamically assigns channels from a pool to users as needed

A trunked radio system uses a controller to automatically assign available channels from a shared pool, improving spectrum efficiency.

What is the purpose of an Incident Command System (ICS) number within a CAD system?

Answer: To assign a unique tracking number to each incident for reference and documentation

An ICS or incident number is a unique identifier assigned by CAD to each incident, enabling consistent tracking, retrieval, and documentation.

During a major incident, a dispatcher needs to activate mutual aid. Which system is commonly used to track and request resources from neighboring agencies?

Answer: WebEOC

WebEOC is a web-based crisis information management system commonly used to coordinate resources and track mutual aid requests during major incidents.

What does 'PSAP' stand for?

Answer: Public Safety Answering Point

PSAP stands for Public Safety Answering Point, the official term for a 911 dispatch center that receives emergency calls.