Computer-Aided Dispatch (CAD) Systems Operations Flashcards
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Read the first 7 Computer-Aided Dispatch (CAD) Systems Operations flashcards as text
Which CAD feature is specifically designed to improve dispatcher situational awareness during a large-scale event involving multiple simultaneous incidents?
Answer: Multi-incident display or incident management dashboard
A multi-incident display or incident management dashboard gives dispatchers a consolidated view of all active incidents, enabling better resource allocation during complex events.
A CAD system generates an automatic 'officer safety' alert when a unit queries a specific address. This alert is triggered by:
Answer: Previous incidents or flags associated with that address in the premise history
Officer safety alerts are triggered by flags or prior incidents in the premise history that indicate known hazards such as armed occupants or violent history.
What should a dispatcher do when CAD shows a unit as 'en route' but radio contact indicates the unit never received the dispatch?
Answer: Re-dispatch the unit verbally, update CAD to reflect the actual status, and document the discrepancy
Discrepancies between CAD status and actual unit status must be corrected immediately, the unit re-contacted, and the discrepancy documented.
In CAD-assisted dispatch, 'unit recommendation algorithms' primarily consider which factors?
Answer: Unit proximity, availability status, and incident type requirements
CAD recommendation algorithms calculate optimal unit assignments based on geographic proximity, current availability status, and the type of incident requiring specific resources.
When a caller cannot provide a specific address, which CAD tool can assist the dispatcher in determining a likely location?
Answer: Mapping with nearest landmark search or ANI/ALI integration
Mapping tools with landmark search and ANI/ALI integration help dispatchers identify approximate locations when callers cannot provide a specific address.
Why is it important for dispatchers to add 'special notes' or 'comments' to a CAD incident in real time?
Answer: To document evolving information so all responders and supervisors have the same updated picture
Real-time comments ensure all users viewing the CAD incident have the latest information, supporting coordinated and informed response by all parties.
A 'CAD-to-CAD' transfer between a primary PSAP and a secondary PSAP refers to:
Answer: Electronically transferring incident data between two dispatch centers' CAD systems
CAD-to-CAD transfer electronically moves incident data from one PSAP's system to another, ensuring the receiving center has complete information without requiring a verbal re-intake.