Filing & Record Keeping Flashcards
7 cards from real Postal Exam practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Filing & Record Keeping flashcards as text
When filing customer change-of-address (COA) records, what is the primary purpose of keeping them on file?
Answer: To forward mail to the correct new address
Change-of-address records are retained so mail can be properly forwarded to the customer's new address.
Documents are filed alphabetically. Where would 'McArthur' be placed relative to 'MacArthur'?
Answer: After 'MacArthur'
In alphabetical filing, 'Mac' precedes 'Mc' because 'a' comes before 'c' as the third letter.
A record must be retained for 7 years. It was created on March 1, 2020. When can it be destroyed?
Answer: After March 1, 2027
A 7-year retention from March 1, 2020 means the record may be destroyed after March 1, 2027.
When filing numerically, where does file number 0098 belong relative to 0102?
Answer: Before 0102
98 is a smaller number than 102, so 0098 is filed before 0102.
What should you do if you find a misfiled document while searching for another record?
Answer: Move it to its correct location
A misfiled document should be moved to its correct location to maintain an accurate filing system.
In chronological filing, which date order is typically used for an active 'pending' file?
Answer: Most recent on top
Active pending files are commonly arranged with the most recent items on top for quick access.
Two records have identical last names 'Smith'. How are they ordered next?
Answer: By first name
When last names match, alphabetical filing proceeds to the first name to break the tie.