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Stakeholder Engagement Flashcards

7 cards from real PMP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Stakeholder Engagement flashcards as text

  1. A project manager notices that a key stakeholder has shifted from 'supportive' to 'resistant' after a recent scope change. What should the PM do FIRST?

    Answer: Schedule a meeting to understand the stakeholder's concerns

    The PM should first engage the stakeholder directly to understand the root cause of their resistance before escalating or taking other actions.

  2. Which document captures the strategies and actions required to promote productive stakeholder involvement in project decisions?

    Answer: Stakeholder Engagement Plan

    The Stakeholder Engagement Plan defines strategies and specific actions to engage stakeholders effectively based on their needs and expectations.

  3. During project execution, which process involves communicating and working with stakeholders to meet their needs and address issues as they occur?

    Answer: Manage Stakeholder Engagement

    Manage Stakeholder Engagement is the executing process group process focused on communicating and working with stakeholders to address issues in real time.

  4. A stakeholder who has HIGH interest in the project but LOW power to influence it should be managed by:

    Answer: Keeping them informed and monitoring their satisfaction

    Stakeholders with high interest but low power should be kept informed to maintain their satisfaction while respecting their limited influence.

  5. What is the PRIMARY purpose of the stakeholder engagement assessment matrix?

    Answer: To compare current versus desired engagement levels

    The stakeholder engagement assessment matrix compares current engagement levels (C) against desired engagement levels (D) to identify gaps requiring action.

  6. A project manager is working on a project with 12 stakeholders. Partway through, 3 new stakeholders are identified. What must the PM update?

    Answer: The Stakeholder Register and Stakeholder Engagement Plan

    New stakeholders require updates to the Stakeholder Register to capture their information and the Stakeholder Engagement Plan to address their specific needs.

  7. Which engagement level describes a stakeholder who is aware of the project and its potential impacts but neither supportive nor resistant?

    Answer: Neutral

    A 'Neutral' stakeholder is aware of the project and its impacts but has not taken a supportive or resistant stance.