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Managing Project Teams Flashcards

7 cards from real PMP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Managing Project Teams flashcards as text

  1. A project manager notices two senior developers constantly arguing over technical approaches, causing delays. What is the BEST conflict resolution technique to use first?

    Answer: Collaborating to find a mutually acceptable solution

    Collaborating (problem solving) is the preferred technique as it addresses root causes and leads to win-win outcomes.

  2. Which leadership style is MOST appropriate when team members are highly skilled but lack motivation?

    Answer: Supporting

    Supporting style is best when team members have high competence but low commitment, focusing on motivation rather than task direction.

  3. A new team member from another country frequently misses deadlines because they interpret instructions differently. What should the project manager do FIRST?

    Answer: Establish clear communication norms and written confirmations

    Establishing clear communication protocols addresses cultural and language barriers before escalating or taking punitive action.

  4. During a retrospective, a team member reveals they feel overwhelmed and close to burnout. What is the project manager's BEST immediate response?

    Answer: Adjust workload, offer support, and monitor wellbeing

    Proactively adjusting workload and supporting the team member addresses burnout risk and maintains team performance.

  5. What is the PRIMARY purpose of a team charter in project management?

    Answer: To define team values, agreements, and operating guidelines

    A team charter establishes shared norms, expectations, and values that guide how the team will work together.

  6. A project manager uses the Thomas-Kilmann Conflict Mode Instrument. Which mode results in a lose-lose outcome and should be used sparingly?

    Answer: Avoiding

    Avoiding produces a lose-lose outcome by not resolving the conflict, leaving both parties unsatisfied.

  7. Which of the following BEST describes emotional intelligence (EI) in the context of team management?

    Answer: The capacity to recognize, understand, and manage one's own and others' emotions

    Emotional intelligence involves self-awareness, empathy, and the ability to manage emotions to improve team dynamics.