Stakeholder Identification & Engagement Flashcards

What does the 'Unaware' engagement level in the stakeholder engagement assessment matrix indicate?

Answer: The stakeholder lacks knowledge of the project and its potential impacts

An 'Unaware' stakeholder has not yet been informed about the project and therefore cannot actively support or resist it.

Which analytical technique helps project managers understand stakeholder relationships and potential coalition-building among stakeholders?

Answer: Stakeholder mapping and social network analysis

Social network analysis reveals how stakeholders are interconnected and how influence may flow between them, informing engagement strategies.

A project manager documents that Stakeholder A can 'veto' project decisions and Stakeholder B can only 'suggest' changes. This distinction reflects which stakeholder attribute?

Answer: Power/authority level

The ability to make or block decisions reflects the stakeholder's power or authority level, a key dimension in stakeholder analysis.

Under the PMI framework, which Knowledge Area contains the 'Identify Stakeholders' process?

Answer: Project Stakeholder Management

Identify Stakeholders is one of four processes in the Project Stakeholder Management Knowledge Area.

A project manager notices that a key technical expert stakeholder is 'Leading' level of engagement. What does this mean for project management effort toward that stakeholder?

Answer: Maintenance engagement is sufficient; leverage their advocacy to support other stakeholders

A 'Leading' stakeholder actively promotes the project; the PM should maintain their enthusiasm and leverage their influence with other stakeholders.

Which scenario BEST illustrates the difference between stakeholder 'identification' and stakeholder 'analysis'?

Answer: Identification determines who the stakeholders are; analysis assesses their interests, influence, and potential impact

Identification focuses on discovering who the stakeholders are, while analysis evaluates their attributes to prioritize and plan engagement.

A project manager is preparing for a major change that will significantly impact a group of 'Resistant' stakeholders. According to PMI best practices, what should be developed FIRST?

Answer: A targeted change management and engagement strategy addressing the root causes of resistance

Developing a targeted engagement strategy that addresses root causes of resistance is the foundation of effective change management for resistant stakeholders.