Stakeholder Identification & Engagement Flashcards

A project manager discovers mid-project that a regulatory agency has authority over the project's deliverables but was never listed in the stakeholder register. What is the BEST immediate action?

Answer: Add the regulatory agency to the stakeholder register and assess their influence

Stakeholder identification is an ongoing process; newly discovered stakeholders must be added to the register and their impact assessed.

Which document is PRIMARILY used to record stakeholder communication preferences, roles, and engagement levels?

Answer: Stakeholder Register

The stakeholder register captures stakeholder identification information, assessment details, and classification.

A high-power, low-interest stakeholder is becoming increasingly resistant. According to stakeholder engagement strategies, what approach should the project manager take?

Answer: Keep them satisfied with high-level updates without overwhelming detail

High-power, low-interest stakeholders should be kept satisfied with appropriate information to prevent negative interference.

During a project status meeting, a team member mentions that a department manager has been voicing concerns in informal channels but hasn't raised them officially. What should the project manager do?

Answer: Proactively meet with the department manager to understand and address their concerns

Proactively engaging resistant or concerned stakeholders prevents issues from escalating and improves project outcomes.

The Salience Model classifies stakeholders based on which three attributes?

Answer: Power, Legitimacy, and Urgency

The Salience Model uses power, legitimacy, and urgency to prioritize stakeholder attention and management.

A project manager wants to move a key stakeholder from 'Resistant' to 'Supportive' on the stakeholder engagement assessment matrix. Which action is MOST effective?

Answer: Identify the root cause of resistance and tailor engagement strategies to address it

Understanding why a stakeholder is resistant allows the project manager to develop targeted strategies to increase engagement.

Which of the following BEST describes a 'champion' stakeholder in the context of PMI stakeholder engagement?

Answer: A stakeholder who actively promotes and supports the project within the organization

A champion is an influential advocate who actively promotes the project and helps secure organizational support.