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Organizational Change Frameworks Flashcards

7 cards from real PMI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Organizational Change Frameworks flashcards as text

  1. Which stage of Kotter's 8-Step Model focuses on preventing backsliding after initial successes?

    Answer: Anchor new approaches in the culture

    Kotter's final step — anchoring changes in culture — ensures that new behaviors become embedded in norms and practices to prevent regression.

  2. A PMI practitioner observes that employees have completed training and can perform new tasks but revert to old habits under pressure. Which ADKAR gap is present?

    Answer: Reinforcement gap

    Reinforcement in ADKAR sustains the change by ensuring rewards, recognition, and accountability prevent regression to old behaviors.

  3. An organization is undergoing a merger and the change management team must address both cultural and structural integration. Which framework provides the MOST comprehensive lens for this analysis?

    Answer: McKinsey 7-S Framework

    The McKinsey 7-S Framework analyzes both hard elements (strategy, structure, systems) and soft elements (culture, values, skills), making it ideal for merger integration.

  4. In the context of organizational change, 'sustaining change' primarily involves:

    Answer: Embedding new behaviors into organizational culture and processes

    Sustaining change requires institutionalizing new behaviors through culture, incentive systems, and ongoing reinforcement so they become the standard way of working.

  5. Which of the following BEST describes 'organizational readiness' in change management?

    Answer: The degree to which an organization is prepared to undertake and sustain a change

    Organizational readiness assesses the overall capacity — including leadership, culture, resources, and employee motivation — to adopt and sustain a change.

  6. A change manager is developing a training plan for an ERP rollout. According to ADKAR, training primarily builds which element?

    Answer: Knowledge

    Training builds Knowledge — the understanding of how to change and what skills and behaviors are required for the new way of working.

  7. Which change management concept refers to individuals who informally influence their peers and help accelerate adoption within their work groups?

    Answer: Change champions or change agents

    Change champions or change agents are peer-level influencers who advocate for the change and help colleagues overcome resistance and build capability.