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Organizational Change Frameworks Flashcards

7 cards from real PMI practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Organizational Change Frameworks flashcards as text

  1. The Prosci Change Triangle (PCT) Model identifies three critical factors for change success. Which of the following is NOT one of them?

    Answer: Risk Management

    The PCT Model includes Leadership/Sponsorship, Project Management, and Change Management as the three critical success factors.

  2. When using the force field analysis technique during change planning, 'driving forces' represent:

    Answer: Factors that support or push the change forward

    In Lewin's force field analysis, driving forces are the positive pressures that push toward change, while restraining forces oppose it.

  3. A project manager is implementing a new ERP system across three departments. To maximize change adoption, stakeholder engagement should begin:

    Answer: As early as the planning phase

    Early stakeholder engagement builds awareness, buy-in, and reduces resistance before it escalates into a barrier to adoption.

  4. In organizational change management, a 'change impact assessment' is used to:

    Answer: Identify which groups are affected and how significantly

    A change impact assessment identifies affected stakeholder groups, the nature of impacts, and the degree of change they will experience.

  5. Which communication principle is MOST critical during organizational change?

    Answer: Using repetitive, multi-channel messaging tailored to audience needs

    Effective change communication requires repeated messages through multiple channels, customized for different audiences to ensure understanding and buy-in.

  6. The 'CLARC' roles in change management stand for Communicator, Liaison, Advocate, Resistance Manager, and:

    Answer: Coach

    CLARC represents the five key roles managers play in change: Communicator, Liaison, Advocate, Resistance Manager, and Coach.

  7. When applying the McKinsey 7-S Framework to a change initiative, why is alignment of all seven elements important?

    Answer: Misalignment between elements can cause the change to fail even if strategy is correct

    The 7-S Framework shows that all elements are interdependent, so misalignment in any one area (e.g., skills or culture) can undermine an otherwise sound strategy.