VoIP Technology & Protocols Flashcards
6 cards from real Phone Service Business practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 VoIP Technology & Protocols flashcards as text
What is the difference between UCaaS and CCaaS in business communications?
Answer: UCaaS unifies multiple communication channels for all employees; CCaaS is specifically designed for customer-facing contact centers
UCaaS (Unified Communications as a Service) integrates voice, video, and messaging for general business use, while CCaaS focuses on contact center capabilities.
What is WebRTC, and how is it relevant to business phone services?
Answer: A browser-based technology enabling real-time voice and video calls without plugins
WebRTC enables real-time communication directly in web browsers, allowing browser-based softphones and click-to-call features without extra software.
What is E.164 in telephony?
Answer: The international standard format for telephone numbers, including country code and subscriber number
E.164 is the ITU-T international numbering standard that defines the format for telephone numbers, such as +1-800-555-0100 for the US.
Which US regulation requires VoIP providers to support Enhanced 911 (E911) services?
Answer: FCC's VoIP E911 Order (2005)
The FCC's 2005 VoIP E911 Order requires interconnected VoIP providers to provide E911 service so emergency calls include location data.
What does STIR/SHAKEN refer to in US telecommunications?
Answer: A framework for authenticating caller ID to combat robocalling and spoofing
STIR/SHAKEN is a FCC-mandated framework that digitally signs and verifies caller ID information to reduce illegal robocalls and spoofing.
What is number portability (LNP) and why is it important for US businesses?
Answer: The right to keep your phone number when switching carriers, protecting business continuity
Local Number Portability (LNP) allows US businesses to retain their phone numbers when switching service providers, avoiding disruption.