Business Phone Systems & PBX Flashcards
6 cards from real Phone Service Business practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Phone Systems & PBX flashcards as text
What does PBX stand for in business telephony?
Answer: Private Branch Exchange
PBX stands for Private Branch Exchange, a private telephone network used within a company.
Which type of PBX system uses the internet to route calls instead of traditional phone lines?
Answer: IP PBX
An IP PBX routes calls over an internet protocol (IP) network rather than traditional PSTN lines.
What is the primary advantage of a hosted PBX system for small businesses in the US?
Answer: Eliminates need for on-premises equipment and reduces upfront costs
Hosted PBX systems are managed off-site by a provider, eliminating the need for costly on-premises hardware.
What is an auto-attendant feature in a business phone system?
Answer: An automated system that greets and routes callers to the correct department
An auto-attendant is an automated menu system that answers and routes incoming calls without a live receptionist.
Which US federal agency regulates interstate telephone communications for businesses?
Answer: FCC
The Federal Communications Commission (FCC) regulates interstate and international communications in the US.
What is a Direct Inward Dialing (DID) number used for in business telephony?
Answer: Routing external calls directly to a specific employee's extension
DID allows external callers to dial directly to an individual extension without going through a receptionist.