Business Phone Systems & PBX Flashcards
6 cards from real Phone Service Business practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Phone Systems & PBX flashcards as text
What is the function of a hunt group in a business phone system?
Answer: Sequentially or simultaneously ringing multiple extensions until one answers
A hunt group distributes incoming calls across a set of phone lines or extensions to ensure calls are answered.
Which cabling standard is most commonly used for modern IP phone installations in US offices?
Answer: Cat5e or Cat6 Ethernet cable
Cat5e or Cat6 Ethernet cables are the standard for IP phone deployments, supporting both data and Power over Ethernet (PoE).
What does PoE stand for in the context of IP phones?
Answer: Power over Ethernet
Power over Ethernet (PoE) allows network cables to carry electrical power to devices like IP phones, eliminating separate power adapters.
What is call queuing in a business phone system?
Answer: Holding incoming calls in line until an agent becomes available
Call queuing places incoming callers on hold in sequence until a representative is available to answer.
Which business phone feature allows calls to ring simultaneously on multiple devices?
Answer: Simultaneous ring (sim ring)
Simultaneous ring causes multiple devices (desk phone, mobile, softphone) to ring at the same time when a call comes in.
What is a softphone in a business phone system?
Answer: Software that enables voice calls over the internet from a computer or mobile device
A softphone is a software application that allows users to make and receive voice calls over the internet using a computer or smartphone.