Business Phone Service Plans & Pricing Flashcards
6 cards from real Phone Service Business practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Business Phone Service Plans & Pricing flashcards as text
What is the purpose of a Service Level Agreement (SLA) in a business phone service contract?
Answer: Defining the guaranteed uptime, response times, and remedies if the provider fails to meet performance standards
An SLA contractually commits the phone service provider to specific uptime guarantees (e.g., 99.999%) and defines compensation if those levels are not met.
What does '5 nines' uptime mean in a business phone service SLA?
Answer: 99.999% uptime, equating to less than 5.26 minutes of downtime per year
99.999% uptime ('five nines') allows only about 5.26 minutes of total downtime per year, the gold standard for enterprise communications.
What is a multi-line phone system and when is it appropriate for a US small business?
Answer: A system supporting multiple simultaneous calls on separate lines; appropriate when a business regularly handles concurrent calls
Multi-line systems allow businesses to handle several calls at once, essential when multiple employees need to make or receive calls simultaneously.
What is the difference between a business associate agreement (BAA) and a standard phone service contract for healthcare businesses?
Answer: A BAA is required under HIPAA when a phone service provider handles Protected Health Information (PHI) on behalf of a healthcare business
HIPAA-regulated healthcare businesses must have a BAA with any vendor, including phone service providers, who may access or transmit PHI.
What is the typical porting timeline when a US business transfers its phone numbers to a new carrier?
Answer: Typically 1-4 weeks, depending on the losing carrier and number type
Number porting in the US typically takes 1 to 4 weeks, as the process involves coordination between the old and new carriers and FCC regulations.
Which feature helps a US business phone system maintain continuity during an internet outage?
Answer: Automatic failover to cellular or POTS lines, or call forwarding to mobile numbers
Business continuity features like automatic failover to cellular networks or forwarding to mobile numbers keep operations running during internet or power outages.