Phone Service Business Business Phone Systems & PBX 2

Question 1

What is the function of a hunt group in a business phone system?

Accepted Answer

Sequentially or simultaneously ringing multiple extensions until one answers

Answer

Blocking unwanted calls

Answer

Recording calls for compliance

Answer

Setting up a conference call

Question 2

Which cabling standard is most commonly used for modern IP phone installations in US offices?

Accepted Answer

Cat5e or Cat6 Ethernet cable

Answer

RG-6 coaxial cable

Answer

POTS copper pair

Answer

Fiber optic only

Question 3

What does PoE stand for in the context of IP phones?

Accepted Answer

Power over Ethernet

Answer

Point of Entry

Answer

Protocol of Exchange

Answer

Port of Extension

Question 4

What is call queuing in a business phone system?

Accepted Answer

Holding incoming calls in line until an agent becomes available

Answer

Blocking calls during off-hours

Answer

Forwarding calls to voicemail immediately

Answer

Recording calls for quality assurance

Question 5

Which business phone feature allows calls to ring simultaneously on multiple devices?

Accepted Answer

Simultaneous ring (sim ring)

Answer

Call parking

Answer

Call flip

Answer

Night mode

Question 6

What is a softphone in a business phone system?

Accepted Answer

Software that enables voice calls over the internet from a computer or mobile device

Answer

A phone with a soft rubber casing

Answer

A phone that only receives calls

Answer

A legacy analog phone adapter