PCV Passenger Safety and Care 2

Question 1

What is the legal requirement for a PCV driver regarding passenger announcements on coach journeys?

Accepted Answer

Drivers must inform passengers about seatbelt requirements and the location of emergency exits

Answer

No announcements are required by law

Answer

Drivers must provide a full safety demonstration

Answer

Only the tour guide makes announcements

Question 2

A passenger asks you to carry their mobility scooter in the luggage hold. What should you consider?

Accepted Answer

Check your operator's policy, the scooter's weight, battery type, and secure storage requirements

Answer

Always refuse - mobility scooters are too heavy

Answer

Accept without question

Answer

Only accept if the passenger can lift it themselves

Question 3

During a long coach journey, how often should the driver offer comfort breaks?

Accepted Answer

Approximately every 2 hours, depending on journey length and passenger needs

Answer

Every 30 minutes

Answer

Only at the destination

Answer

Whenever the driver needs a break

Question 4

A passenger with a guide dog boards your bus. Under what circumstances can you refuse to carry the dog?

Accepted Answer

You cannot refuse unless you have a valid medical exemption certificate

Answer

If any other passenger objects

Answer

If the dog appears untrained

Answer

If the bus is already crowded

Question 5

What should a PCV driver do if they suspect a child passenger is travelling alone and may be at risk?

Accepted Answer

Allow the child to continue, but discreetly inform your control room for safeguarding reporting

Answer

Put the child off the bus at the next stop

Answer

Ignore it

Answer

Question the child directly

Question 6

During hot weather, what should a PCV driver do to ensure passenger comfort and safety?

Accepted Answer

Ensure ventilation is working, offer water stops, monitor passengers for signs of heat illness, and avoid prolonged idling

Answer

Keep windows closed to prevent noise

Answer

Nothing different from normal operation

Answer

Drive faster to create airflow