Communication Skills Flashcards
7 cards from real PCT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication Skills flashcards as text
A patient with hearing loss is admitted to your unit. What is the BEST way to communicate with this patient?
Answer: Face the patient, speak slowly and clearly, and use written notes if needed
Facing the patient and speaking clearly allows lip reading, and written backup ensures accurate communication.
When documenting patient information, which principle is most important?
Answer: Record information as soon as possible after the event
Timely documentation ensures accuracy and reduces the risk of forgetting important details.
A family member asks you about the patient's diagnosis. As a PCT, you should:
Answer: Tell them to ask the nurse or physician for medical information
PCTs are not authorized to disclose diagnoses; this falls within the scope of licensed healthcare providers.
Which statement best demonstrates therapeutic communication with an anxious patient?
Answer: 'I can see you seem anxious. Would you like to talk about what's bothering you?'
Acknowledging the patient's feelings and inviting them to share is the foundation of therapeutic communication.
You notice a coworker documenting care that was not provided. You should:
Answer: Report the concern to your supervisor
Falsifying medical records is a serious legal and ethical violation that must be reported to a supervisor.
When receiving a verbal report at shift change, the PCT should:
Answer: Listen carefully, take notes, and clarify any unclear information
Active listening and clarification during handoff prevents missed information and patient safety errors.
A patient refuses to take their medication. The PCT should FIRST:
Answer: Document the refusal and immediately notify the nurse
Patients have the right to refuse treatment; the nurse must be notified promptly to address the situation.