Communication and Interpersonal Skills Flashcards

A client with dementia repeatedly asks the same question. The BEST response each time is to:

Answer: Answer calmly and patiently each time as if it is the first time

Clients with dementia cannot retain new information; consistent, patient responses reduce anxiety and maintain dignity.

Therapeutic communication is best defined as:

Answer: Purposeful, goal-directed communication that promotes client well-being

Therapeutic communication is intentional and focused on supporting the client's emotional and physical well-being.

A client says, 'I feel like a burden to everyone.' The MOST therapeutic response is:

Answer: 'I hear that you're feeling like a burden. Can you tell me more about that?'

Reflecting the feeling and inviting elaboration validates the client and opens therapeutic dialogue without dismissing their experience.

Which of the following is an example of a 'closed' question?

Answer: 'Did you sleep well last night?'

Closed questions require only a yes/no or brief factual answer, limiting the client's opportunity to elaborate.

A PCA overhears a coworker speaking disrespectfully to a client. The CORRECT action is to:

Answer: Report the behavior to a supervisor and document what was witnessed

Reporting to a supervisor ensures the client is protected and the incident is addressed through proper channels.

When a client is crying, using silence as a communication tool means:

Answer: Saying nothing while maintaining a calm, supportive presence

Silence with a supportive presence communicates empathy and gives the client space to express emotions without pressure.

Which nonverbal behavior conveys the MOST openness and receptiveness to a client?

Answer: Sitting at the client's level with an open posture and slight forward lean

Sitting at eye level with an open posture signals attentiveness and reduces power imbalance, encouraging the client to communicate.