Effective Communication Flashcards
6 cards from real Ontario Security Guard Test practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Effective Communication flashcards as text
What is the primary goal of effective communication for a security guard?
Answer: To clearly convey and receive information to maintain safety and resolve situations
Effective communication aims to ensure clear exchange of information, maintain safety, de-escalate conflicts, and resolve situations professionally. It is the foundation of good security work.
Which of the following is an example of 'active listening' in security work?
Answer: Making eye contact, nodding, and paraphrasing what the person said to confirm understanding
Active listening involves giving full attention to the speaker, using non-verbal cues like eye contact and nodding, and paraphrasing to confirm that the message was correctly received.
What percentage of communication is estimated to be non-verbal?
Answer: 55-93%
Research suggests that 55-93% of communication is non-verbal, including body language, facial expressions, tone of voice, and gestures. Security guards must be aware of these cues.
When communicating over a two-way radio, what does the term '10-4' mean?
Answer: Message received and understood
'10-4' is a standard radio code meaning 'message received and understood' or 'acknowledged.' It confirms that the transmission was clearly received.
What is the 'communication loop' in the context of security operations?
Answer: The cycle of sending a message, receiving feedback, and confirming understanding
The communication loop involves sending a message, the receiver providing feedback or acknowledgment, and the sender confirming the message was understood correctly. This reduces miscommunication.
Which of the following should a security guard avoid when writing an incident report?
Answer: Including opinions and assumptions instead of factual observations
Incident reports should contain factual, objective observations rather than personal opinions or assumptions. Subjective language can undermine the report's credibility in legal proceedings.