NYC NYC Civil Service Problem Sensitivity and Information Ordering Questions and Answers 3

Question 1

A city employee processing benefits applications notices that one application contains inconsistent income information that could indicate fraud. The MOST appropriate action is to:

Accepted Answer

Flag the application and refer it to the fraud investigation unit

Answer

Approve the application and note the inconsistency in the file

Answer

Deny the application without explanation

Answer

Ask the applicant to resubmit without noting the concern

Question 2

An administrative assistant receives five voicemails. Which should be returned FIRST?

Accepted Answer

A caller reporting that the office front door lock is broken

Answer

A vendor confirming delivery of office supplies

Answer

A colleague asking about a non-urgent meeting time

Answer

A department head asking for a report due next Friday

Question 3

When ordering the steps to process a formal citizen complaint, which sequence is CORRECT?

Accepted Answer

Acknowledge receipt, document the complaint, notify the supervisor, investigate and resolve

Answer

Resolve the complaint, document it, notify the supervisor, acknowledge receipt

Answer

Investigate, notify the supervisor, acknowledge receipt, document

Answer

Notify the supervisor, resolve, acknowledge receipt, document

Question 4

A code enforcement officer identifies the following violations at a single property. Which should be cited as the MOST serious?

Accepted Answer

Exposed electrical wiring visible on the exterior

Answer

Grass exceeding the legal height limit

Answer

Missing address numbers on the building facade

Answer

Peeling paint on the front porch railing

Question 5

A records clerk must complete the following tasks. Which is the CORRECT order from highest to lowest priority?

Accepted Answer

Respond to a subpoena for records due today, file new case records, update the filing index, shred outdated documents

Answer

Shred outdated documents, file new case records, respond to a subpoena for records due today, update the filing index

Answer

Update the filing index, respond to a subpoena for records due today, shred outdated documents, file new case records

Answer

File new case records, shred outdated documents, respond to a subpoena for records due today, update the filing index

Question 6

A public health inspector conducting a restaurant inspection discovers: a small crack in the dining room wall, an employee not wearing gloves while preparing food, a mislabeled storage bin, and a squeaky door hinge. Which finding is the MOST critical?

Accepted Answer

The employee not wearing gloves while preparing food

Answer

The crack in the dining room wall

Answer

The mislabeled storage bin

Answer

The squeaky door hinge