Human Relations Flashcards
6 cards from real NTN practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Human Relations flashcards as text
In a workplace setting evaluated by the NTN, which behavior best demonstrates professional integrity?
Answer: Admitting a mistake and working to correct it
Professional integrity involves honesty and accountability, including admitting mistakes and taking steps to fix them.
Active listening in a professional environment means:
Answer: Fully concentrating on, understanding, and responding to the speaker
Active listening involves giving full attention, processing the message, and responding thoughtfully.
When a coworker approaches you with a personal conflict, the most professional first step is to:
Answer: Listen calmly and acknowledge their feelings
Listening calmly and acknowledging feelings shows empathy and helps de-escalate workplace conflicts.
Which of the following best describes 'empathy' in a workplace context?
Answer: Understanding and sharing the feelings of another person
Empathy is the ability to understand and share another person's feelings, fostering better teamwork and communication.
A new employee struggles with a task. The most supportive team response is to:
Answer: Offer guidance and share relevant knowledge
Offering guidance helps the new employee learn while building a supportive team culture.
Non-verbal communication in the workplace includes which of the following?
Answer: Body language, eye contact, and facial expressions
Non-verbal communication includes physical cues like body language, eye contact, and facial expressions.