Human Relations Flashcards
6 cards from real NTN practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Human Relations flashcards as text
Which conflict resolution style involves both parties giving up something to reach an agreement?
Answer: Compromise
Compromise requires each party to concede something to reach a mutually acceptable solution.
Which behavior in a team setting is most likely to undermine group cohesion?
Answer: Withholding important updates from teammates
Withholding information creates mistrust and disrupts the coordination needed for effective teamwork.
In the workplace, 'assertive communication' means:
Answer: Expressing your needs and opinions confidently while respecting others
Assertive communication involves expressing yourself clearly and respectfully without being aggressive or passive.
Which of the following best demonstrates respect for workplace diversity?
Answer: Acknowledging and valuing different backgrounds and perspectives
Respecting diversity means recognizing and valuing the unique backgrounds, experiences, and perspectives each person brings.
When receiving constructive criticism from a supervisor, the most professional response is to:
Answer: Listen carefully, ask clarifying questions, and apply the feedback
Receiving feedback professionally means listening, understanding, and using it to improve your performance.
A team member consistently misses deadlines, affecting the whole group. The best initial step is to:
Answer: Discuss the issue privately and calmly with the team member
Addressing performance concerns privately and directly first gives the person a chance to correct the issue without embarrassment.