NRPA Quality Assurance & Improvement 5

Question 1

Under CAPRA accreditation standards, a parks agency must demonstrate how many standards are addressed across its agency-wide self-assessment?

Accepted Answer

Approximately 150 standards

Answer

Approximately 50 standards

Answer

Approximately 300 standards

Answer

Approximately 500 standards

Question 2

A parks department implements '360-degree feedback' for its recreation supervisors. This means feedback is collected from:

Accepted Answer

Supervisors, peers, subordinates, and sometimes program participants

Answer

Only the supervisor's direct manager

Answer

External auditors and accreditation reviewers only

Answer

The supervisor's self-assessment exclusively

Question 3

Which statistical tool would a parks agency use to determine whether there is a relationship between facility cleanliness ratings and overall participant satisfaction scores?

Accepted Answer

Correlation analysis

Answer

Frequency distribution table

Answer

Chi-square goodness-of-fit test

Answer

Simple random sampling

Question 4

When a park agency uses 'triangulation' in its program evaluation, it means the agency is:

Accepted Answer

Using multiple data sources or methods to cross-validate findings

Answer

Surveying only three demographic groups in the community

Answer

Limiting program evaluation to three key performance indicators

Answer

Comparing data from three consecutive years only

Question 5

A recreation agency's quality improvement team identifies that long registration wait times are caused by outdated software. In the PDCA cycle, designing and testing a new online registration system represents which phase?

Accepted Answer

Do

Answer

Plan

Answer

Check

Answer

Act

Question 6

A parks manager reviews program attrition data showing 40% of youth fitness participants drop out after week two. This metric is best classified as a:

Accepted Answer

Lagging indicator of program quality problems

Answer

Leading indicator of staff performance issues

Answer

Benchmark comparison metric against state averages

Answer

Compliance metric for accreditation purposes

Question 7

NRPA's 'Field Report' annual survey data is most useful for parks agencies seeking to:

Accepted Answer

Compare their operational metrics to national peer agency averages

Answer

Obtain legal compliance guidance for facility operations

Answer

Apply for federal grant funding through LWCF

Answer

Certify staff in CPR and first aid requirements