Quality Assurance & Improvement Flashcards
7 cards from real NRPA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
Under CAPRA accreditation standards, a parks agency must demonstrate how many standards are addressed across its agency-wide self-assessment?
Answer: Approximately 150 standards
CAPRA's accreditation process evaluates agencies against approximately 150 standards covering governance, administration, human resources, and programs.
A parks department implements '360-degree feedback' for its recreation supervisors. This means feedback is collected from:
Answer: Supervisors, peers, subordinates, and sometimes program participants
360-degree feedback gathers performance input from all directions—superiors, peers, direct reports, and sometimes customers—for a comprehensive view.
Which statistical tool would a parks agency use to determine whether there is a relationship between facility cleanliness ratings and overall participant satisfaction scores?
Answer: Correlation analysis
Correlation analysis measures the strength and direction of the relationship between two continuous variables, such as cleanliness and satisfaction scores.
When a park agency uses 'triangulation' in its program evaluation, it means the agency is:
Answer: Using multiple data sources or methods to cross-validate findings
Triangulation strengthens evaluation validity by confirming findings through multiple independent data sources, methods, or investigators.
A recreation agency's quality improvement team identifies that long registration wait times are caused by outdated software. In the PDCA cycle, designing and testing a new online registration system represents which phase?
Answer: Do
The 'Do' phase involves implementing or piloting the proposed change—in this case, deploying the new online registration system for testing.
A parks manager reviews program attrition data showing 40% of youth fitness participants drop out after week two. This metric is best classified as a:
Answer: Lagging indicator of program quality problems
Attrition rates are lagging indicators because they measure outcomes that have already occurred, revealing quality issues after the fact.
NRPA's 'Field Report' annual survey data is most useful for parks agencies seeking to:
Answer: Compare their operational metrics to national peer agency averages
NRPA's annual Field Report aggregates national parks and recreation agency data, enabling agencies to benchmark their metrics against peer averages.