Clerical & Office Skills Flashcards
6 cards from real NJ practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Clerical & Office Skills flashcards as text
Which filing system arranges records in alphabetical order based on the last name of the individual?
Answer: Alphabetical filing
Alphabetical filing organizes records by the last name of individuals or the first word of an organization name.
When alphabetically filing, which name comes first: 'MacArthur' or 'Macbeth'?
Answer: MacArthur
In standard alphabetical filing, 'MacArthur' comes before 'Macbeth' because 'A' precedes 'B' after the shared prefix 'Mac.'
In a government office, what does 'tickler file' refer to?
Answer: A chronological reminder system for follow-up actions on specific dates
A tickler file is a chronologically organized system that prompts staff to take follow-up action on specific future dates.
Which of the following is the correct way to address an official business letter to a government office?
Answer: Dear Director [Last Name],
Formal business correspondence to a government office should address the specific official by their title and last name.
A clerk receives a phone call and the person asks to speak with a supervisor who is in a meeting. What is the best response?
Answer: Tell the caller the supervisor is unavailable and offer to take a message or schedule a callback
Professional protocol requires informing the caller politely and offering to take a message or arrange a callback at a suitable time.
What does 'cc' mean at the bottom of an official letter or memo?
Answer: Carbon copy — additional recipients who will receive the correspondence
'cc' stands for carbon copy, indicating other parties who will also receive the correspondence.