Communication Skills Flashcards
6 cards from real NEDP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Communication Skills flashcards as text
Which of the following best describes 'empathy' in the context of communication?
Answer: Understanding and sharing the feelings of another person
Empathy means recognizing and acknowledging another person's feelings without judgment.
In a group discussion, what is the role of a facilitator?
Answer: To guide the discussion and ensure everyone has a chance to speak
A facilitator keeps the discussion on track, manages time, and encourages balanced participation.
Which word choice makes this sentence more concise? 'Due to the fact that it was raining, we stayed inside.'
Answer: Because it was raining, we stayed inside.
'Because' directly replaces the wordy phrase 'due to the fact that,' making the sentence shorter and clearer.
What is 'tone' in written communication?
Answer: The attitude or feeling conveyed by the writer's word choices
Tone reflects the writer's attitude — formal/informal, confident/uncertain, friendly/serious — based on word choice.
When leaving a professional voicemail, you should:
Answer: State your name, phone number, and the purpose of your call clearly.
A clear, brief voicemail with your name, number, and purpose allows the recipient to respond efficiently.
Which of the following is an example of assertive communication?
Answer: 'I feel overlooked when my ideas are dismissed without discussion. I'd appreciate being heard.'
Assertive communication expresses feelings and needs clearly and respectfully, without aggression or passivity.