Business and Practice Management Flashcards
7 cards from real NCBTMB practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Business and Practice Management flashcards as text
A client signs a release of liability waiver before receiving a deep tissue massage. This waiver primarily:
Answer: May reduce but does not eliminate the therapist's legal liability
Waivers can reduce liability exposure but do not protect a therapist from claims of gross negligence or failure to meet the standard of care.
Which of the following describes a key difference between a mission statement and a business plan?
Answer: A mission statement articulates core purpose and values; a business plan outlines goals, strategies, and finances
A mission statement defines why a business exists and its values, while a business plan details operational strategies, goals, and financial projections.
What is the primary reason a massage therapist should keep client records confidential?
Answer: To honor ethical and legal obligations protecting client privacy
Client confidentiality is both an ethical duty and, where HIPAA applies, a legal requirement protecting sensitive personal health information.
A therapist who performs massage in a state other than where she is primarily licensed should FIRST:
Answer: Verify whether the other state requires a separate massage therapy license
Massage therapy licensure is state-specific, so practicing in another state typically requires obtaining that state's license.
Which type of expense is generally considered a deductible business expense for a self-employed massage therapist?
Answer: Continuing education courses directly related to massage therapy practice
Continuing education directly related to maintaining or improving professional skills is a legitimate, deductible business expense.
A new client is unhappy with their massage and demands a refund. The therapist has a posted no-refund policy. The MOST professional response is to:
Answer: Listen to the client's concerns and offer a resolution such as a complimentary session
Listening to the concern and offering a reasonable resolution, such as a complimentary session, balances client satisfaction with business policy.
Why is it important for a massage therapist to track business expenses throughout the year rather than reconstructing them at tax time?
Answer: Accurate ongoing records prevent missed deductions and support audit defense
Year-round tracking ensures no deductions are missed and provides documentation if the IRS audits the return.