Work Order Management & Documentation Flashcards
7 cards from real MMC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Work Order Management & Documentation flashcards as text
What is the primary advantage of using a Computerized Maintenance Management System (CMMS) for work order management?
Answer: It centralizes data, improves tracking, and generates performance reports automatically
A CMMS centralizes all maintenance data, provides real-time work order tracking, and automatically generates performance reports to support management decision-making.
Which document provides detailed step-by-step instructions that should accompany a work order for complex maintenance tasks?
Answer: Standard Operating Procedure (SOP) or Job Plan
Standard Operating Procedures or job plans provide the detailed, pre-engineered step-by-step instructions that technicians follow when executing complex maintenance work orders.
What information should be captured when closing out a completed work order?
Answer: Actual labor hours, parts used, findings observed, and actions taken
Proper work order close-out must capture actual labor hours, materials consumed, findings observed, and corrective actions taken to build a valuable maintenance history record.
How does thorough work order documentation support root cause analysis (RCA)?
Answer: It provides historical failure data to identify recurring patterns and underlying causes
Detailed historical work order records provide the failure data and maintenance history needed to identify patterns, recurring failures, and underlying root causes of equipment problems.
What does the maintenance KPI 'wrench time' measure?
Answer: The percentage of a technician's shift spent performing actual hands-on maintenance work
Wrench time measures the percentage of a technician's available shift time spent on actual hands-on maintenance work, with world-class targets typically ranging from 55 to 65 percent.
Which metric measures the proportion of planned versus reactive maintenance work orders?
Answer: Planned maintenance percentage or proactive maintenance ratio
The planned maintenance percentage measures what proportion of total work is planned/preventive versus reactive/emergency, with world-class targets often cited at 80 to 90 percent planned.
What is the primary benefit of linking work orders to specific equipment records in a CMMS?
Answer: It builds equipment maintenance history and enables tracking of total maintenance costs per asset
Linking work orders to equipment records builds a comprehensive maintenance history for each asset, enabling cost tracking, failure analysis, and informed life cycle management decisions.