MLS MLS - Master of Library and Information Science Reference and User Services Questions and Answers 2

Question 1

Which reference interview technique involves restating the patron's question in different words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Open questioning

Answer

Reflecting

Answer

Summarizing

Question 2

What is the primary purpose of a pathfinder (LibGuide) in reference services?

Accepted Answer

To provide a subject-specific guide to key resources on a topic

Answer

To track patron borrowing history

Answer

To catalog new acquisitions

Answer

To manage interlibrary loan requests

Question 3

In the RUSA Guidelines for Behavioral Performance, which behavior is emphasized during the 'Listening/Inquiring' phase?

Accepted Answer

Using open-ended questions to draw out the patron's actual need

Answer

Providing the answer as quickly as possible

Answer

Directing the patron to the online catalog immediately

Answer

Referring the patron to another department

Question 4

What does the term 'imposed query' refer to in reference services?

Accepted Answer

A question assigned by a teacher or employer rather than arising from personal curiosity

Answer

A question the librarian decides the patron should ask

Answer

A mandatory search performed during catalog maintenance

Answer

A query restricted by library policy

Question 5

Which evaluation criterion assesses whether a reference source covers topics with sufficient detail and depth?

Accepted Answer

Scope

Answer

Authority

Answer

Currency

Answer

Arrangement

Question 6

What is the main advantage of using a federated search tool in a library reference setting?

Accepted Answer

It searches multiple databases simultaneously from a single interface

Answer

It restricts results to only peer-reviewed articles

Answer

It automatically generates citations in APA format

Answer

It replaces the need for a reference librarian