MLS FREE MLS - Master of Library and Information Science Reference and User Services Questions and Answers 2

Question 1

Which reference interview technique involves restating a patron's query in different words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Open questioning

Answer

Reflecting

Answer

Summarizing

Question 2

What is the primary purpose of a pathfinder (LibGuide) in reference services?

Accepted Answer

To provide a curated list of resources on a specific topic

Answer

To track patron borrowing history

Answer

To catalog new acquisitions

Answer

To manage interlibrary loan requests

Question 3

In the RUSA Guidelines for Behavioral Performance, which behavior is emphasized during the initial approach to a patron?

Accepted Answer

Approachability

Answer

Speed of answer delivery

Answer

Technical database knowledge

Answer

Collection development expertise

Question 4

Which type of reference question asks for a specific, factual piece of information such as a date or statistic?

Accepted Answer

Ready-reference question

Answer

Research question

Answer

Directional question

Answer

Reader's advisory question

Question 5

What does the term 'information literacy' primarily refer to in the context of user services?

Accepted Answer

The ability to locate, evaluate, and use information effectively

Answer

The ability to read at a college level

Answer

Proficiency in using library catalog software

Answer

Knowledge of the Dewey Decimal System

Question 6

Which resource would be most appropriate for answering a patron's question about current U.S. demographic statistics?

Accepted Answer

American FactFinder / Census Bureau data

Answer

Oxford English Dictionary

Answer

Reader's Guide to Periodical Literature

Answer

Books in Print