Quality Management Flashcards
6 cards from real MEM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Quality Management flashcards as text
In the context of ISO 9001:2015, what is a 'quality management system' (QMS)?
Answer: A set of interrelated processes and procedures that direct and control an organization's quality activities
A QMS is a formalized system of policies, processes, and procedures required for planning, executing, and maintaining quality throughout an organization's operations.
What is 'design for quality' (DFQ) in engineering management?
Answer: Incorporating quality requirements and defect prevention into the product design phase
DFQ integrates quality considerations at the earliest design stages, making it far less costly to build quality in than to inspect or rework it out later.
What is the Plan-Do-Check-Act (PDCA) cycle used for in quality management?
Answer: A four-step iterative method for continual process improvement
The PDCA (Deming) cycle drives continual improvement by planning a change, implementing it, measuring results, and then standardizing improvements or repeating the cycle.
In Six Sigma, what role does a 'Black Belt' typically perform?
Answer: A full-time project leader who leads complex DMAIC improvement projects and mentors others
A Six Sigma Black Belt leads significant cross-functional improvement projects full-time, applies advanced statistical tools, and mentors Green Belts within the organization.
What is 'benchmarking' in quality and performance management?
Answer: Comparing an organization's processes and performance metrics against best-in-class competitors or practices
Benchmarking involves systematically comparing processes, performance, and practices against top performers to identify performance gaps and improvement opportunities.
What does 'acceptance sampling' involve in quality control?
Answer: Statistically testing a sample from a lot to decide whether to accept or reject the entire lot
Acceptance sampling uses statistical techniques to inspect a representative sample from a production lot and decides whether the entire lot meets quality standards.