Communication & Active Listening Flashcards
7 cards from real MCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Communication & Active Listening flashcards as text
According to the ICF Core Competencies, which element is most central to 'Active Listening' in coaching?
Answer: Being fully present and attending to the whole person
ICF defines Active Listening as being fully present and attending to the whole person, including words, emotions, and non-verbal cues.
A client says, 'I feel stuck but I'm not sure why.' The most effective active listening response is:
Answer: Tell me more about that feeling of being stuck.
Inviting the client to elaborate honors their experience and deepens exploration without assumptions or premature problem-solving.
In the ICF competency framework, 'Listens for the client's potential' refers to:
Answer: Hearing what the client is capable of beyond what they currently believe
This competency involves the coach hearing the client's greater potential and reflecting it back, supporting growth beyond current self-perception.
Which of the following best describes 'Level 3 Listening' as described in the Co-Active coaching model?
Answer: Listening to the environment, energy, and what is unsaid
Level 3 (Global) listening attends to the client's energy, emotion, and environmental cues beyond just words or the coach's internal voice.
When a coach paraphrases a client's statement, the primary purpose is to:
Answer: Help the client hear their own words reflected to deepen self-awareness
Paraphrasing serves to mirror the client's own words back, facilitating deeper self-reflection and insight.
A hallmark of effective communication in MCC-level coaching is the coach's ability to:
Answer: Choose words that are clear, vivid, and resonate with the client's language
MCC-level coaches use language that resonates with the client, reflecting and amplifying the client's own vocabulary and metaphors.
Silence in a coaching conversation is best understood as:
Answer: A productive space allowing the client time for reflection and processing
Silence is a powerful coaching tool that creates space for the client to think, feel, and access deeper insights.