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Reference Services Flashcards

6 cards from real Library Science practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. What is 'bibliographic instruction' in academic libraries?

    Answer: Teaching students how to locate, evaluate, and use library resources effectively

    Bibliographic instruction (now often called information literacy instruction) teaches students research skills, including how to search databases, evaluate sources, and cite correctly.

  2. Which tool is commonly used by librarians to create and share online research guides?

    Answer: LibGuides

    LibGuides, a platform by Springshare, is widely used in US libraries for creating and publishing subject and course research guides accessible online.

  3. What does 'ILL' stand for in library services?

    Answer: Interlibrary Loan

    Interlibrary Loan (ILL) is the service by which a library obtains materials from another library for a patron whose home library does not own them.

  4. In the RUSA guidelines, what are the five behavioral aspects of quality reference service?

    Answer: Approachability, interest, listening, searching, and follow-up

    RUSA's Guidelines for Behavioral Performance of Reference and Information Service Providers identifies approachability, interest, listening/inquiring, searching, and follow-up as the five key behavioral aspects.

  5. What is a 'vertical file' in a library's reference collection?

    Answer: A collection of pamphlets, clippings, and ephemera on local or special topics stored in file folders

    A vertical file (or pamphlet file) is a collection of pamphlets, newspaper clippings, and other ephemeral materials filed by subject in folders, often covering local history or current issues.

  6. Which search technique narrows results by requiring both terms to appear in a record?

    Answer: Boolean AND

    Boolean AND narrows search results by requiring both search terms to appear in every retrieved record, producing a smaller, more focused result set.