Lean Six Sigma Green Belt Certification Lean Six Sigma Green Belt Define Phase Concepts Questions and Answers 2

Question 1

Which tool is used in the Define phase to translate customer needs into specific, measurable requirements?

Accepted Answer

Critical to Quality (CTQ) tree

Answer

Fishbone diagram

Answer

Control chart

Answer

Pareto chart

Question 2

What does SIPOC stand for in the context of the Define phase?

Accepted Answer

Suppliers, Inputs, Process, Outputs, Customers

Answer

Standards, Inputs, Procedures, Outcomes, Controls

Answer

Suppliers, Issues, Process, Objectives, Customers

Answer

Scope, Inputs, Parameters, Outputs, Constraints

Question 3

A project charter states that defect rates must decrease from 8% to 2% within six months. Which element of the charter does this represent?

Accepted Answer

Goal statement

Answer

Business case

Answer

Problem statement

Answer

Project scope

Question 4

Which Voice of the Customer (VOC) collection method provides the deepest qualitative insight into customer pain points?

Accepted Answer

One-on-one interviews

Answer

Online surveys

Answer

Complaint log analysis

Answer

Focus groups

Question 5

What is the primary risk of defining the project scope too broadly during the Define phase?

Accepted Answer

The project may exceed timeline and resource constraints

Answer

The team will lack sufficient data to analyze

Answer

Stakeholders will disengage from the project

Answer

The control phase becomes unnecessary

Question 6

In stakeholder analysis during the Define phase, what is the recommended approach for a stakeholder with high influence but low support for the project?

Accepted Answer

Manage closely and develop a targeted engagement strategy

Answer

Inform them periodically with status updates

Answer

Exclude them from project communications

Answer

Assign them as the process owner