Define and Measure Phases Flashcards
7 cards from real Lean Six Sigma Black Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Define and Measure Phases flashcards as text
A Black Belt is constructing a SIPOC diagram. Which element represents the people or organizations that receive the process output?
Answer: Customers
In SIPOC, Customers are the recipients of the process output, whether internal or external.
Which measurement system analysis statistic expresses gauge repeatability and reproducibility as a percentage of total study variation?
Answer: %Study Variation
%Study Variation compares the gauge R&R variation to the total observed variation in the study.
A team wants to quantify the financial impact of poor quality including scrap, rework, and inspection costs. What is this measure called?
Answer: Cost of Poor Quality (COPQ)
COPQ captures all costs associated with producing defective products or services, including internal and external failure costs.
During the Define phase, the team identifies that the project scope is too broad. What tool best helps narrow and communicate the revised boundaries?
Answer: Project charter
The project charter formally documents project scope, objectives, timeline, and resources, making it the right vehicle for scope adjustments.
What type of data is generated when a technician records the number of defects per printed circuit board?
Answer: Discrete count data
Counting defects per unit produces discrete (count) data, which follows a Poisson distribution rather than a binomial.
A process has a Cp of 1.5 but a Cpk of 0.8. What does this indicate?
Answer: The process is capable but not centered
Cp measures potential capability (spread only) while Cpk accounts for centering; a high Cp with low Cpk means the process has adequate spread but is off-center.
Which stakeholder analysis tool maps individuals by their level of influence and their current support for the project?
Answer: Stakeholder influence-interest grid
The influence-interest (or power-interest) grid plots stakeholders to prioritize engagement strategies based on their power and attitude.