ITIL ITIL Service Portfolio & Demand Management 3

Question 1

How does ITIL Demand Management relate to Capacity Management?

Accepted Answer

Demand Management provides demand patterns that Capacity Management uses to plan and provision resources

Answer

They are independent processes with no interaction

Answer

Capacity Management sets demand limits that Demand Management enforces

Answer

They share the same process owner

Question 2

What is the risk of failing to manage demand in an ITIL-aligned organization?

Accepted Answer

Capacity shortfalls or costly over-provisioning occur due to unforecast demand spikes

Answer

IT services become over-documented

Answer

Vendor contracts expire without renewal

Answer

Change management backlogs grow

Question 3

In ITIL Service Strategy, what does 'investment category' classification help organizations achieve in portfolio management?

Accepted Answer

It groups services by their strategic purpose—transformational, growth, or run-the-business—to guide investment allocation

Answer

It defines the priority of incident resolution

Answer

It classifies hardware by depreciation schedule

Answer

It determines which services require SLA agreements

Question 4

What is the purpose of a 'service charter' in ITIL Service Portfolio Management?

Accepted Answer

To authorize the development of a new service and define its initial requirements and resources

Answer

To document SLA breach penalties

Answer

To terminate a service from the portfolio

Answer

To define the incident escalation matrix

Question 5

Which ITIL process receives service requirements from the Service Portfolio and translates them into detailed service designs?

Accepted Answer

Service Design

Answer

Service Transition

Answer

Continual Service Improvement

Answer

Service Operation

Question 6

How does understanding 'customer assets' help with Demand Management in ITIL Service Strategy?

Accepted Answer

It reveals how customer capabilities and resources generate business activity, which in turn creates IT service demand

Answer

It allows IT to bill customers based on asset value

Answer

It determines which customers receive premium SLAs

Answer

It replaces the need for PBAs