Reporting, Nonconformities & Corrective Actions Flashcards
7 cards from real ISO AUDITOR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Reporting, Nonconformities & Corrective Actions flashcards as text
During a follow-up audit, the auditor finds that the corrective action was implemented but the same nonconformity has recurred. What does this indicate?
Answer: The root cause was not correctly identified or the corrective action did not address it adequately
Recurrence of a nonconformity after corrective action strongly suggests the root cause was misidentified or the action taken was insufficient.
An audit finding states: 'Training records for three machine operators could not be located.' Which ISO 9001 clause is most directly referenced?
Answer: Clause 7.2 – Competence
Clause 7.2 requires organizations to maintain documented information as evidence of competence, including training records.
What is the recommended timeframe consideration when setting a corrective action response deadline with the auditee?
Answer: Based on the risk and complexity of the issue, agreed upon between auditor and auditee
Corrective action timelines should be realistic, risk-based, and mutually agreed upon, balancing urgency with the complexity of the required action.
A supplier audit reveals that the supplier has no process for handling nonconforming product. Under ISO 9001 clause 8.7, this would be classified as:
Answer: A major nonconformity
The complete absence of a required process element, such as control of nonconforming outputs, typically constitutes a major nonconformity.
Which statement correctly describes the concept of 'continual improvement' as it relates to the corrective action process in ISO 9001?
Answer: Corrective actions are one mechanism through which organizations achieve continual improvement of the QMS
ISO 9001 positions corrective action as a core driver of continual improvement by systematically eliminating nonconformity root causes.
In audit reporting, what is the purpose of including the audit scope limitations?
Answer: To inform stakeholders of areas not covered so conclusions are not over-generalized
Disclosing scope limitations ensures readers understand the boundaries of the audit and do not draw conclusions beyond what was actually examined.
When an auditor raises a nonconformity that the auditee disputes, what is the appropriate process?
Answer: The dispute is recorded and escalated through the audit program's defined dispute resolution process
Disputed findings should be documented and resolved through the formal dispute resolution procedure defined in the audit program.