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Management Review Agenda & Output Flashcards

7 cards from real ISO AUDITOR practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Under ISO 9001:2015, which clause specifically requires top management to conduct management reviews?

    Answer: Clause 9.3 — Management Review

    Clause 9.3 of ISO 9001:2015 establishes the requirements for management review, including inputs, outputs, and frequency.

  2. During an audit, you find no documented outputs from the last management review. Which requirement has most likely been violated?

    Answer: The organization must retain documented information as evidence of the results of management reviews.

    ISO 9001:2015 Clause 9.3.3 requires retaining documented information as evidence of management review results.

  3. Which management review input relates to understanding whether QMS objectives are being achieved?

    Answer: Performance and effectiveness of the QMS including quality objectives

    ISO 9001:2015 Clause 9.3.2(b) requires review of the performance and effectiveness of the QMS, specifically including quality objectives.

  4. An auditor notes that the organization reviews customer satisfaction data only annually during management review. Which question best probes this finding?

    Answer: Does the organization's context and risk level justify annual-only monitoring of customer satisfaction?

    ISO 9001 does not prescribe frequency, but auditors must assess whether the chosen frequency is appropriate given the organization's context and risks.

  5. Which of the following is NOT listed as a required output of the management review under ISO 9001:2015?

    Answer: Names and signatures of all attendees

    ISO 9001:2015 Clause 9.3.3 requires decisions on improvement, QMS changes, and resource needs — attendee signatures are not a specified output.

  6. Top management delegates the management review entirely to the Quality Manager and does not attend. What is the most significant concern for an auditor?

    Answer: ISO 9001 requires top management — not delegates — to conduct the review.

    ISO 9001:2015 Clause 9.3.1 states that top management shall review the QMS; full delegation without top management involvement violates this requirement.

  7. A management review output states 'improve customer satisfaction.' An auditor flags this as inadequate. Why?

    Answer: Outputs must include specific decisions and actions with assigned responsibility and timelines.

    Effective management review outputs must include decisions on specific actions, not vague goals, and should include responsibilities and timelines to be actionable.