Configuration Management Flashcards
7 cards from real ISO 20000 Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Configuration Management flashcards as text
What is the primary purpose of a Configuration Management Database (CMDB) in ISO 20000?
Answer: To maintain records of configuration items and their relationships
A CMDB stores configuration item (CI) data and their relationships, supporting decision-making across service management processes.
Which activity ensures that configuration records accurately reflect the actual state of configuration items?
Answer: Configuration verification and audit
Configuration verification and audit compares physical assets to their CMDB records to confirm accuracy and completeness.
In ISO 20000, which process is most dependent on accurate configuration management data to assess the impact of a proposed change?
Answer: Change management
Change management relies on CMDB relationship data to perform impact assessments before approving changes.
What does 'configuration item (CI) scope' define in a configuration management plan?
Answer: Which items will be managed and tracked as CIs
CI scope defines which assets and services will be identified, tracked, and controlled under configuration management.
What is 'configuration baseline' used for in ISO 20000 service management?
Answer: Capturing a known good state of CIs for comparison or rollback
A configuration baseline is a snapshot of a CI or set of CIs at a specific point in time, used for comparison and recovery.
Which of the following best describes 'configuration status accounting'?
Answer: Reporting the current and historical status of configuration items
Configuration status accounting provides reporting on the current and historical lifecycle states of configuration items.
Which ISO 20000 requirement ensures that configuration management procedures are documented and followed?
Answer: The service provider must have a written configuration management policy and plan
ISO 20000 requires documented procedures and plans for configuration management to ensure consistent and controlled execution.