ISO 20000 Certification Practice Test
ISO 20000 Certification ISO 20000 Service Management System (SMS) Questions and Answers 2
What is the primary purpose of a Service Management System (SMS) according to ISO 20000-1?
Select your answer
A
To replace ITIL framework practices
B
To plan, establish, implement, operate, monitor, review, maintain, and improve service delivery
C
To eliminate the need for service level agreements
D
To automate all IT service processes
Hint
