ISO 20000 Certification FREE ISO 20000 Certification Change Management Questions and Answers 2

Question 1

Which document is primarily used to record and track all changes throughout their lifecycle in ISO 20000?

Accepted Answer

Change record

Answer

Change schedule

Answer

Service improvement plan

Answer

Configuration baseline

Question 2

What is the main purpose of a post-implementation review (PIR) in the change management process?

Accepted Answer

To evaluate whether the change achieved its objectives

Answer

To approve future changes

Answer

To create a rollback plan

Answer

To assign change ownership

Question 3

In ISO 20000, who is typically responsible for authorizing emergency changes when the full Change Advisory Board cannot convene?

Accepted Answer

Emergency Change Advisory Board (ECAB)

Answer

Service desk manager

Answer

IT director only

Answer

The change requester

Question 4

What must be assessed before approving a change request according to ISO 20000 change management requirements?

Accepted Answer

The risk, impact, and benefits of the change

Answer

Only the financial cost of the change

Answer

Only the technical feasibility

Answer

The vendor's recommendation

Question 5

Which of the following best describes a standard change under ISO 20000?

Accepted Answer

A pre-approved, low-risk change that follows an established procedure

Answer

A change that requires emergency authorization

Answer

A change initiated by a customer complaint

Answer

A change that bypasses the change management process entirely

Question 6

What is the relationship between change management and configuration management in ISO 20000?

Accepted Answer

Change management updates the CMS to reflect changes to configuration items

Answer

They are completely independent processes

Answer

Configuration management replaces the need for change management

Answer

Change management only applies to hardware, not configuration items