Improvement and Corrective Action Flashcards
6 cards from real ISO 14001 Foundation Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Improvement and Corrective Action flashcards as text
An oil leak from a machine is discovered, and an employee immediately uses a spill kit to contain and absorb the leaking oil. According to ISO 14001 terminology, what is this immediate action called?
Answer: Correction
A 'correction' is the immediate action taken to eliminate a detected nonconformity. In this case, cleaning up the spill addresses the immediate problem. 'Corrective action', on the other hand, involves investigating the root cause of the leak and implementing a solution to prevent it from happening again.
After a nonconformity has been identified and controlled, what is a mandatory next step in the corrective action process defined by ISO 14001:2015?
Answer: Evaluate the need for action to eliminate the cause(s) of the nonconformity.
ISO 14001:2015, Clause 10.2, requires that after reacting to a nonconformity, the organization must evaluate the need for action to eliminate its cause(s) to prevent recurrence. This involves reviewing the nonconformity, determining its causes, and seeing if similar issues could exist elsewhere.
Which of the following statements best describes the principle of 'continual improvement' in ISO 14001?
Answer: An ongoing, recurring activity to enhance environmental performance.
Continual improvement is the core objective of an EMS under ISO 14001. It is defined as a recurring activity to enhance the suitability, adequacy, and effectiveness of the EMS to improve overall environmental performance. It is a process, not a single event or a state of perfection.
An organization implemented a corrective action to fix the root cause of a recurring chemical handling error. According to ISO 14001, what crucial step must be taken after the action has been implemented?
Answer: Review the effectiveness of the corrective action taken.
Clause 10.2 of ISO 14001 requires the organization to review the effectiveness of any corrective action taken. This is a critical step to verify that the action has successfully eliminated the root cause and prevented the nonconformity from recurring.
During an internal audit, it was found that hazardous waste was being stored improperly, constituting a nonconformity. The investigation determined the root cause was a lack of employee understanding of the procedure. Which of the following represents the most appropriate CORRECTIVE ACTION?
Answer: Updating the waste handling procedure and retraining the relevant employees.
While moving the waste (A) is a necessary correction, the corrective action must address the root cause to prevent recurrence. Since the cause was a lack of understanding, updating the procedure and retraining employees directly resolves the issue. C and D are potential improvements but do not fix the identified root cause.
According to ISO 14001:2015, which of the following must an organization retain as documented information regarding nonconformities and corrective actions?
Answer: The nature of the nonconformities and the results of the actions taken.
Clause 10.2 explicitly requires that the organization must retain documented information as evidence of 'the nature of the nonconformities and any subsequent actions taken' and 'the results of any corrective action'.