ISO 14001 Foundation Support and Operational Control Questions and Answers Flashcards
6 cards from real ISO 14001 Foundation Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 ISO 14001 Foundation Support and Operational Control Questions and Answers flashcards as text
How does ISO 14001 define the concept of 'communication' within the Support clause?
Answer: Both internal and external communications relevant to the EMS, covering what, when, with whom, and how to communicate
ISO 14001 requires organizations to establish a communication process that addresses internal and external communications about the EMS, specifying what is communicated, when, to whom, and how.
What distinguishes 'maintaining' documented information from 'retaining' it under ISO 14001?
Answer: Maintaining means keeping a document current and usable (procedures), while retaining means keeping records as evidence of results
In ISO 14001 terminology, 'maintain' applies to living documents like procedures that need to stay current, while 'retain' applies to records that serve as evidence of activities performed.
Which of the following is an example of an externally-initiated communication that an organization must address under ISO 14001?
Answer: A complaint from a neighboring community about odor from the facility
ISO 14001 requires organizations to respond to relevant external communications about their EMS, including complaints or inquiries from interested parties such as the community.
Under ISO 14001 operational control, which of the following best applies to outsourced processes?
Answer: The organization must ensure outsourced processes that can affect its environmental aspects are controlled or influenced
ISO 14001 holds organizations responsible for determining the type and degree of control to apply to outsourced processes that can affect their significant environmental aspects.
What does ISO 14001 require regarding operational control in the context of a life cycle perspective?
Answer: Organizations should consider environmental requirements in product and service design, procurement, delivery, and end-of-life as relevant
ISO 14001 asks organizations to apply a life cycle perspective to operational control, addressing environmental aspects from design through procurement, use, and end-of-life treatment where they have influence.
A maintenance technician regularly handles waste oils that represent a significant environmental aspect. Under ISO 14001, which combination of support elements must the organization address for this worker?
Answer: Competence, awareness, and applicable operational controls
ISO 14001 requires that workers with roles affecting significant environmental aspects be competent, aware of EMS requirements, and subject to operational controls governing those tasks.